Frequently Asked Questions

Direct Primary Care is different than a primary care office in a couple of ways.

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First, it's convenient. In addition to in-office care, you will have the ability to meet with a doctor via phone, email, and video conferencing.

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Second, it's easy to get an appointment. Oftentimes you will be able to get a same-day or next-day appointment.

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Lastly, it's full care. The doctors will be able to spend extended time with you, discussing your needs and answering your questions.

You can participate in this benefit if you are currently enrolled in one of our medical plans.

You can also enroll your spouse and/or your dependents if they are enrolled in the medical plan as well.

Employees of Sight & Sound, and their dependents, can receive most care at no cost! A good rule of thumb is, when the care can be performed at the Direct Primary Care office, there is typically no cost to you. Examples include sick visits, strep tests, mole removals, etc.

If you require care from from a specialist, or if you need certain types of lab work, for example, your Primary Care Doctor will refer you and there may be a copay or deductible fee associated.

The best thing to do is talk with your Primary Care Doctor first to determine if your care can be performed in-office or if a specialist is needed.

If you were recently hired, you will have the opportunity to sign up in UKG. After you sign up, you will receive an email with a registration link. Please click on the the link to fill out the details and complete your enrollment.

If you are not a new hire, please email benefits@sight-sound.com and include the names of your family members to enroll.

Alere Family Health in Lancaster is currently open Monday - Thursday, 7 am - 4 pm, and Friday 8 am - 4 pm. The office is closed on weekends.

Command Family Medicine in Branson is currently open Monday - Thursday 9 am - 5 pm and Friday 9 am - Noon. The office is closed on weekends.

If you are experiencing urgent symptoms, you may text your Alere or Command doctors 24/7:

• Alere: (717) 925-8469

• Command: (417) 351-2900

If your symptoms are not urgent, please call Alere or Command at the phone number above to schedule an appointment.